It's not just data, and it's not for sale.

It’s not just data,
and it’s not for sale.

Online security policies to safeguard you.

We’re committed to our long standing policy of protecting the privacy and security of our members. Since 1944, members have trusted us with their personal and financial information, and for good reason.

What do I do if my card was lost or stolen?

Please call us as soon as possible so we can help:

Member Card

Monday to Friday 10am-5pm, Saturday 10am-3pm
604-654-2000, or toll free in BC 1-888-963-2000

For assistance with lost or stolen cards outside regular business hours, please contact:
1-888-895-4897

VISA Service

Available every minute and day of the year:
Canada and US: 1-855-341-4643
International Collect: 1-647-252-9549

We protect your information with

Secure technology

We utilize technologies like data encryption, firewalls, and server authentication, to maintain the security of your information and our network.

Encrypted servers

All of your transactional information, including applications, are processed through an encrypted secure server. This means that your information cannot be accessed by third parties.

Privacy standards

We endorse and observe the privacy guidelines issued by the federal and provincial government, the Canadian Standards Association, and the Canadian Bankers Association.